Good Afternoon Team, just my feedback. This was my first experience with purchasing flowers from your Company. I was not very happy with the presentation of the flowers as well as them not being on time as requested. It was my daughter's Uni graduation and I had requested on Sat when I had come in personally that the flowers need to be ready by 8 am as I had to be in the city by 10 am for the ceremony. However, when I arrived on Monday 21/3 to pick up the flowers and please note I was running late and I arrived at 9:00 am. The flowers were not there for me, the lady who attended to us asked the other ladies, no one knew and I was already running late as I had to catch the train to the city. I had ESPECIALLY REQUESTED that the flowers be ready as it was a bit of a rush for me, to which the lady had replied "No problem you can pick them up anytime 8 am and onwards. After waiting for 10 mins, the lady who attended to us, went to the Delivery van and brought out a bouquet which I suppose had someone else's name, removed the envelope and gave it to us. Which I do not think is very professional. Also, just a suggestion to you all, when we received the flowers it had a bag of beads full of water at the end. That was very awkward carrying it and my daughter holding it during the whole ceremony. I could not sight anyone else's bouquet of flowers with such a heavy load at the end. All in all, I was not happy with the flowers either as they were drooping and did not look vibrant or fresh and the wrapping either. It is a shame because the picture online portrays a different image. I am sorry, to have to tell you guys this, but my experience with you all was not great and disappointing to me on such an important day of my daughter's.
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