FAQs

Q. How to contact us?
A. You can contact us Monday to Saturday 7am to 7pm (AEST).

Phone. 02 9745 1668 (International 61 2 9745 1668)
Email. sales@urbanflower.com.au


Q. What is the deadline for placing an order for the same day?
A. Deliveries to all Sydney suburbs are available same-day as long as the order is placed before 1pm. If you require a delivery on the same day later than this time, please call our friendly staff on 02 9745 1668 to see if we can accommodate your request.


Q. Where do you deliver?
A. We are located in Sydney, New South Wales. From our centrally located store we offer same day delivery DIRECT to all Sydney suburbs generally bounded by; Sydney CBD and Eastern Suburbs, Cronulla, Campbelltown, Penrith, Richmond, Windsor, Berowra, Palm Beach, Manly and anywhere within these boundaries. We offer standard delivery to all these areas and everywhere in between for our standard flat delivery fee of $12.95. We are your local florist no matter where in the Sydney Region your flowers are going!


Q. What methods of payment do you accept?
A. For orders placed by phone, or online, we accept Paypal, and all major credit cards; VISA, Mastercard, American Express, and Diners. For in-store purchases, we also accept Cash, Eftpos and company cheques.


Q. Do you deliver on the weekend or public holidays (Trading Hours)?
A. We are open 6 days every week; Monday to Saturday 7am until 7pm. We are closed, and do not deliver on Sundays and most Public Holidays. Please contact the florist with your specific requirement.